bdt24's Privacy Policy

1. Introduction & Scope

bdt24 ("we", "us", or "platform") is a trusted online casino and betting platform in Bangladesh. When you use bdt24's website, mobile version, or any of its services, certain personal information about you is processed.

This privacy policy explains what types of information bdt24 collects, why it is collected, how it is used, and what steps are taken to keep your information secure. This policy applies to all individuals who use bdt24's services.

By continuing to use our services, you consent to the terms of this privacy policy. If you disagree with any term, please contact us or stop using the platform.

2. Information We Collect

bdt24 collects various types of information from different sources. A detailed breakdown is provided below:

2.1 Information Provided at Registration

When you create an account on bdt24, you may be asked to provide the following information:

• Full name and date of birth
• Valid email address
• Mobile number (for contact and verification)
• Password (stored in encrypted form)
• Preferred currency and language

2.2 Identity Verification Information (KYC)

To ensure security and comply with applicable regulations, we may collect the following documents for identity verification purposes:

• Copy of National ID (NID) or passport
• Proof of address documents (utility bill, bank statement)
• Relevant information for payment method verification

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifiers
• Browser type, version, and operating system
• Session duration and navigation patterns
• Cookies and similar tracking technologies
• Login/logout dates and times

2.4 Financial Transaction Information

Information required to process deposits, withdrawals, and other financial activities is collected — such as transaction details via bKash, Nagad, Rocket, or Upay. This information is protected by strict financial security protocols.

3. Purposes for Using Your Information

bdt24 uses your information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Managing gaming and betting activities
• Providing bonuses, rewards, and promotional offers
• Delivering customer support services

3.2 Security and Fraud Prevention

• Ensuring account security
• Detecting and investigating suspicious activity
• Preventing online fraud and money laundering
• Verifying age (for users aged 21 and above only)

3.3 Improvement and Personalisation

• Enhancing the platform experience
• Serving content based on your preferences
• Identifying and resolving technical issues
• Developing new services and features

3.4 Communications

We may contact you to send important service-related updates, security alerts, and information you have requested. We will not send marketing communications without your explicit consent.

4. Data Storage and Security

bdt24 applies industry-standard security measures to keep your personal information secure.

4.1 Technical Safeguards

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is stored.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Two-Factor Authentication: An additional layer of security is available for account login.

4.2 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary afterwards to meet regulatory requirements. Legal and financial records may be kept for a period of time after an account is closed.

4.3 Staff Access

Only authorised bdt24 staff may access your information in a limited capacity for specific service-related reasons. All staff are required to comply with strict confidentiality agreements.

5. Sharing Information with Third Parties

bdt24 never sells or rents your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Providers

Minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support services. All such partners operate under strict confidentiality agreements.

5.2 Legal Obligations

If we are legally required to provide information under applicable laws of Bangladesh, a court order, or a valid request from a government authority, we are obliged to comply.

5.3 Fraud Prevention

Relevant information may be shared with the relevant authorities for the purpose of preventing serious fraud or illegal activity.

6. Cookie Policy

The bdt24 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep core services functioning.
• Functional Cookies: Used to remember your preferences such as language and settings.
• Analytics Cookies: Used to analyse platform usage patterns in order to improve the experience.

6.2 Cookie Controls

You can control or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features of the platform to not function properly.

7. Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to request details of what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information beyond legal obligations.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Portability: The right to receive a copy of your information in a structured, machine-readable format.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request as quickly as possible.

8. Protection of Children and Minors

bdt24 is strictly for individuals aged 21 and above. We do not knowingly collect information from any minor. If we become aware that a minor is using our platform or has provided their information, we will immediately delete that information and close the associated account.

If you believe a minor is using our services, please contact us.

9. International Data Transfers

Our servers and technical infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure it is always handled in accordance with the security standards described in this privacy policy.

We have agreements with any third-party service providers involved in international data processing to ensure adequate protection of your information.

10. Responsible Gaming and Data Protection

bdt24 is committed to responsible gaming. Your gaming activity data is used solely to set limits, maintain self-exclusion, and identify potentially problematic behaviour in order to provide you with support.

To learn more about responsible gaming, visit our Responsible Gaming page.

11. Changes to This Policy

bdt24 may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

The date of each update will appear at the top of the policy as "Last Updated". Continued use of our services after a change means you have accepted the revised policy. We therefore recommend reviewing this page regularly.

12. Contact Us

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways: